Refund Policy
Effective Date: 2026-09-15
Last updated: 2026-09-15
Appwarden offers a 14-day free trial for all subscriptions. No charge is made until the trial ends. This Refund Policy is part of our Terms of Service and Privacy Policy.
Free trial
Section titled “Free trial”When you start a trial, no payment is charged. If you do not cancel before the trial ends, your selected subscription begins automatically and your payment method is charged.
Fees are non-refundable
Section titled “Fees are non-refundable”Because every subscription begins with a 14-day free trial and no charge is made until the trial ends, all fees are non-refundable and non-creditable once charged, except (a) as stated below and (b) where a refund, withdrawal, or other remedy applies to you under mandatory consumer-protection law (including consumer guarantees under the Australian Consumer Law and EEA/UK distance-selling rules), which this Section does not exclude, restrict, or modify. Where no such mandatory right applies, this includes partial billing periods, unused time, plan downgrades, and annual subscriptions cancelled mid-term. When you cancel, the cancellation takes effect at the end of your current paid term and you keep access until then; no prorated refunds or credits are issued except as stated above.
Statutory consumer rights
Section titled “Statutory consumer rights”If you are a consumer, nothing in this Refund Policy limits statutory rights that cannot lawfully be waived. In particular, EEA and UK consumers ordinarily have a 14-day right of withdrawal from distance contracts. However, when you start a trial or purchase a subscription, you expressly request and consent to immediate performance and access to the Service, and you acknowledge that (a) you lose the right of withdrawal once the Service has been fully performed, and (b) for digital content, the right of withdrawal is lost once access begins with your prior express consent and acknowledgment. Where a withdrawal or refund right legally applies to you, contact support@appwarden.io and any refund required by law will be processed through Paddle. Refund decisions are made by Appwarden in accordance with this Refund Policy and applicable law; approved refunds are executed by Paddle as merchant of record. Nothing in Paddle’s buyer terms expands or reduces the refund rights described here.
Chargebacks
Section titled “Chargebacks”Contact us at support@appwarden.io before initiating a chargeback; most billing issues resolve faster that way. We may suspend or terminate access for chargebacks that are not resolved in good faith, and you remain responsible for all amounts owed.
How to request a refund
Section titled “How to request a refund”Where a refund or withdrawal right applies to you, email support@appwarden.io with your account information and the reason for your request. We will respond within the timeframes required by applicable law.
Contact
Section titled “Contact”Refund questions and withdrawal requests:
Sminter & Sminter, LLC, d/b/a Appwarden
Email: support@appwarden.io
Mail: Sminter & Sminter, LLC, c/o Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA